This story is from September 13, 2020

Consumer sues maker of RO system for Covid exposure risk

Consumer sues maker of RO system for Covid exposure risk
Ahmedabad: A consumer has sued a leading water purifier company and a local service centre after his RO machine broke down during the lockdown period and they didn’t send men for repairs.
He has sought compensation of Rs 1 lakh from the company because he had to put his family members at risk of contracting Covid-19 when different people entered his house daily carrying packaged water.

Mukesh Gupta has filed a complaint against the company seeking the amount that he had to spend to purchase a new water purifier and for the annual maintenance contract. He has sought Rs 75,000 compensation for the harassment as the purifying machine went dead at a time of the year, when he could not get a new machine because of the strict lockdown due to Covid-19 pandemic in May.
Gupta has complained before the Ahmedabad District Consumer Court Commission that he had purchased the purifier in 2017 by paying Rs 18,000. In July 2019, he paid Rs 2,500 towards annual maintenance. As the purifier stopped working, he registered a complaint but the company asked him to wait for a week.
While waiting for the technician, Gupta started purchasing packaged water and people used to come to his house to deliver the bottles. When Gupta did not get any service for his water purifier, he purchased a new one. But he approached the consumer court complaining that it was deficiency in service on part of the company and sought compensation for the same.
However, Gupta also demanded Rs 1 lakh from the water purifier manufacturing company and its city-based service centre for harm faced by him, his two kids and wife because many people entered their house to deliver water bottles and their entry in the house exposed the family to Covid-19 risk.
The consumer court has issued notice and posted further hearing on November 17.
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