DTH provider told to pay for signal loss

Ahmedabad: Does your television receive poor signals during rain or the connection suffers temporary breaks in direct to home (DTH) service? You are entitled to compensation for deficiency in service from the DTH service provider.
The Ahmedabad district consumer dispute redressal forum has ordered a DTH service provider to pay compensation of Rs 1,500 and litigation expenditure of Rs 1,000 to a Vasna resident, Ajay Khandelia.He had complained that he could not enjoy television programmes during rains because of poor reception of signals and the company could not redress his problem.
In this case, Khandelia had been subscribing to TATA Sky package Dhamal Mix since 2013. In September 2017, he sued the service provider at the consumer court after a technician sent by the company could not fix it in July 2017. Khandelia sought refund of Rs 3,290, the annual fee charged for the package, from the company for the disturbances that he faced in watching television programmes during monsoon.
Before the court, the company claimed that a technician was sent and a sincere effort was made to fix the problem. But on rainy days, the signal reception gets poor, and there was no deficiency in service.
However, the consumer court held that Khandelia suffered mental agony, and he is entitled to compensation.