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    IHCL introduces I-Zest, its suite of digital solutions for guests and employees

    Synopsis

    IHCL said from zero-touch check-ins and check-outs, digital invoicing, online payment options and QR codes to digital menus in restaurants, I-ZEST’s digital features will ensure social distancing for both guests and associates.

    IHCLAgencies
    IHCL said I-ZEST’s new digital features allow guests to interact and engage with IHCL hotels by minimizing the physical touch
    NEW DELHI : Hospitality chain Indian Hotels Company (IHCL) announced the launch and implementation of I-ZEST, a suite of digital solutions across its hotels under its brands – Taj, Vivanta and SeleQtions on Tuesday.

    IHCL said from zero-touch check-ins and check-outs, digital invoicing, online payment options and QR codes to digital menus in restaurants, I-ZEST’s digital features will ensure social distancing for both guests and associates.

    The launch of I-ZEST come on the back of IHCL's foray into food delivery through its mobile app Qmin.

    Vinay Deshpande, senior vice president and head of digital and IT at IHCL said harnessing the power of digital has become even more crucial. "We are leveraging technologies in a meaningful way to ensure minimal contact while offering the sincere care, warmth and guest-centric service that we are synonymous with, with the same zest and dedication as always. With I-ZEST, we have built an enhanced digital layer over our existing systems for the safety of both our guests and associates.”

    IHCL said I-ZEST’s new digital features allow guests to interact and engage with IHCL hotels by minimizing the physical touch and its digital enhancements will span guest experiences, from pre-arrival to departure offering zero to minimal touch options through facilities such as digital pre check-in registrations to contactless guest access to rooms via optional digital key cards. The chain said check-outs will also be optimized with online invoicing services without the need to use card machines. Digital menus installed across restaurants will facilitate dining orders through QR codes and digital payments.

    The I-ZEST measures will also extend to employees, with the chain's hotel pre-opening processes now being driven through mobile-application based checklists, a contactless attendance system that uses closed-group facial recognition and QR codes as well as an HR automation platform for leaves and queries, among others.


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