AgenciesBengaluru: Teleperformance has hired over 12,000 people over the last three months, using its digital hiring strategy, the business process outsourcing company’s new India head told ET.
The digital hiring is allowing the company to reach talent in smaller cities across the country as it was no longer constricted to hire in locations where it has centres, Aditya Arora, chief executive officer of Teleperformance India, told ET. Arora was appointed CEO of India in April.
“In the last three months, we have hired upwards of 12,000 on our cloud campus model. Here the recruitment, training, learning and performance management is all handled online. Because of this, we have been able to reach out to Tier-2 cities,” Arora said.
He added that in the hiring process, preference was given to former Teleperformance employees who had left the company when the pandemic hurt their previous projects and they could not take up new ones.
Teleperformance has over 70,000 employees in India and like most BPO companies had been hit as the country-wide shutdown went into effect. However, in six weeks, 70% of the employees have moved to a work-from-home model.
Overall, the Paris-listed BPO has over 330,000 employees. Of these, 220,000 are working from home, the company said when it declared first half results at the end of June. Before the pandemic, fewer than 10,000 employees worked from home.
The digital hiring is allowing the company to reach talent in smaller cities across the country as it was no longer constricted to hire in locations where it has centres, Aditya Arora, chief executive officer of Teleperformance India, told ET. Arora was appointed CEO of India in April.
“In the last three months, we have hired upwards of 12,000 on our cloud campus model. Here the recruitment, training, learning and performance management is all handled online. Because of this, we have been able to reach out to Tier-2 cities,” Arora said.
He added that in the hiring process, preference was given to former Teleperformance employees who had left the company when the pandemic hurt their previous projects and they could not take up new ones.
Teleperformance has over 70,000 employees in India and like most BPO companies had been hit as the country-wide shutdown went into effect. However, in six weeks, 70% of the employees have moved to a work-from-home model.
Overall, the Paris-listed BPO has over 330,000 employees. Of these, 220,000 are working from home, the company said when it declared first half results at the end of June. Before the pandemic, fewer than 10,000 employees worked from home.
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